Terms & Conditions
Orders can be placed via email & telephone.
All export orders must be accompanied by evidence of export and a valid VAT number from importing country before invoicing, otherwise VAT will be charged.
Container orders are only confirmed upon receipt of purchase order and a deposit payment of 30%. Payment must be made in full before delivery. Manchester Furniture Supplies Ltd will not hold any correspondence with third party customs. Orders cannot be reserved or allocated and stock is sold on first come first serve basis, however where necessary we will endeavour to adhere to customer requirements.
Minimum Order Collections can be made with no minimum order and all collections should be made Monday - Friday between 10am and 5.30pm unless otherwise arranged. To reduce waiting times it is recommended that all collections be ordered in advance – at least 1 hour before arrival. In the event where customers repeatedly fail to pick up goods ready for collection then orders in advance will not be made ready until the customer arrives.
Deliveries will be subject to varying minimum values depending on areas. Generally, minimum value will be equal to £600 exclusive of VAT. Where orders are below minimum value there will be a delivery charge dependant on order value and delivery address.
Payment All prices exclude VAT. Payment can be made in the following ways;
- Proforma Invoice – this includes all orders over £2500.
- Cash - A maximum of £2500 cash can be paid for any single transaction.
- Cheque - On completion of registration form and satisfactory references the customer must apply in writing if a cheque facility is required. This facility can be withdrawn at any time without notice. Normally, at least 3 months trading history is required before cheque authorisation is confirmed.
Cheques returned unpaid will carry an administrative charge of £50.00
Debit/Credit Card-Credit cards will incur a charge of 2.5% - Card payments made over the phone may require emailed copies of both sides of the card.
BACS / CHAPS Payment- Receipts of bank transfers must be emailed to the sales team and only when cleared funds are received will the invoice be deemed paid. All export orders must be paid in Sterling.
Delivery All orders above minimum order value will be delivered in approximately 3-5 working days. The majority of orders can be delivered within 1-3 days. Urgent orders which are delivered below minimum order value will be subject to a carriage charge depending on location and order.
All orders will be booked at least 24 hours before. At this time the customer must take full responsibility for ensuring orders & delivery addresses are correct and appropriate payment is ready for driver. The customer must ensure that appropriate parking is available during delivery and that any parking restrictions be made available at booking in stage. All parking penalties will be the responsibility of the customer and will be added to their next invoice.
Any Congestion charges will be the customer’s responsibility and will be added to current invoice. Method of payment must be confirmed at booking in stage and in the event that payment cannot be made available the delivery will be rescheduled. Returns and exchanges must be booked in with the sales team and upon satisfactory inspection credit notes will be raised and automatically be deducted off next invoice. All delivery notes and invoices must be signed and printed by consignee. All returns must be accompanied by a valid returns form. Goods returned without valid documentation will not be credited. Return forms can be emailed to the sales team.
Goods which have been assembled will not be credited unless there is clear evidence of manufacture defect. The customer must take full responsibility for the checking & unloading of all deliveries. In the interest of Health & Safety and for Security purposes all deliveries: Less than £1000.00 the customer must provide at least one person to unload. Above £1000.00 the customer must provide at least two people to unload. Claims for shortages will not be accepted after delivery. Damages and shortages must be reported to the driver and details reported to the office at time of delivery and must be noted on all documentation and signed by the driver.
Refused Delivery If after booking in a delivery, payment cannot be made to the driver, or if delivery cannot be made for any other reason, the delivery will incur a Refused Delivery charge of between £50-£100 depending on location and size of delivery. All invoices must be paid in full.
Couriers All courier arrangements have to be made by the customer. At time of collection the courier must know for whom they are collecting and have an itemised list of the items they are collecting. Payment must be made before collection. We cannot accept returns from couriers due to their handling procedures. All collections have to be signed for by the courier on behalf of the customer. Courier drivers have to follow the same rules as for all customers and are expected to queue in an orderly fashion. Manchester Furniture Supplies Ltd Unit 5, 113 Vaughan Street, Terms and Conditions Manchester, M12 5DU
Returns Incorrectly ordered items or cancelled orders cannot be returned. Goods that have to be exchanged must be retained in exactly the same condition as they were acquired. These goods must show no evidence of assembly and must be in their original packaging. Retailers must ensure that their customers open packaging in a manner that can easily be put back together and that all items are checked before assembling. Goods that show any sign of assembly cannot be returned. Items that are returned incomplete will not be credited and this includes fittings, knobs, etc. Assembled goods cannot be returned. In the event where returned goods cannot be credited these items have to be collected by the customer within 7 days. After this period the item will be disposed of and will incur a disposal charge of £50. If these items have to be returned to the customer this will incur a handling charge of £50. Customers are reminded that damage caused by assembly or misuse will not be credited and will incur disposal charges where applicable. It is not acceptable that these items are returned for credit and it is the retailer’s responsibility to distinguish between manufacture fault and damage caused by assembly or misuse. Goods risk will move to the customer as soon as the goods are unloaded off our vehicles.
Prior notice must be given for goods that are to be returned and ensure that all above conditions are met and also the original invoice must be made available. Returned goods can only be accepted by Manchester Furniture Supplies Ltd drivers if authorised by the sales team. Drivers will only collect items which have not been assembled, in their original packing and on receipt of an authorised returns form. If goods are to be returned to our drivers, a detailed description for reason of return together with the invoice number must be reported at booking in stage. Where applicable spare parts will be posted to rectify problems – this may involve a charge. Manchester Furniture Supplies Ltd will not be responsible for any losses occurred in the delivery of wrong or faulty goods. Manchester Furniture Supplies Ltd will not be liable for any losses incurred, howsoever caused, in all aspects of day-to-day running of the business.
Cancellation of Orders We reserve the right to cancel orders if: - Payments have not been made - Goods were ordered incorrectly
Catalogue & Price List Colours in the catalogue are as close to the real colours as the limitation of the printing process will allow. All colours are for descriptive purposes only. Dimensions are in cm and are approximates only and may vary. Design detail may vary from catalogue image occasionally. Prices are subject to change without prior notice. Back orders will also be subject to any price changes.
Change Terms and Conditions We have right to change our Terms and Conditions to reflect our business, changes in the environment, relevant laws, market conditions and our infrastructure.
Customer Services Please email us at: firstname.lastname@example.org or call us on 0161-2313232